Marble Cube Geometric Wall Lamp

Order Modification

To request a change to an order, email [email protected] within 24 consecutive hours of purchase and before production or fulfillment begins. Changes depend on the order's actual status and are effective only after written confirmation. We will explain any price or delivery-time adjustment before you accept it. Changes to bespoke goods are unavailable once production begins, and changes after dispatch cannot be guaranteed. Statutory rights remain unaffected.

Order cancellation

For standard orders, we offer free cancellation if we receive your request within 24 consecutive hours of purchase and before production or fulfillment has begun. The period starts when the order is placed and includes weekends and holidays. Eligibility is assessed using the order status when your request is received, not when our team replies. A cancellation qualifying for this free service receives a full refund of the amount paid for the canceled items and any unused shipping charges attributable to them, without a cancellation or payment-processing fee.

For this voluntary cancellation service, production or fulfillment begins when actual work on your order is documented, such as manufacturing the ordered goods or physically picking and packing them for dispatch. Automatic order creation, payment confirmation, stock reservation or creating a shipping label alone does not establish that this work has begun. We assess the status at the time your request is received and can explain the relevant recorded step if cancellation is declined on this basis.

Email [email protected] with your order number and a clear request to cancel. We will check the order status and confirm the outcome in writing. An automated receipt is not confirmation that fulfillment has stopped. For a statutory withdrawal, any legally valid clear notice is sufficient; where the law treats a notice sent before the deadline as timely, that rule applies. The applicable legal deadline is not extended or shortened by our response time.

After 24 hours, or once production or fulfillment has begun, cancellation under this voluntary service is not guaranteed. Contact us promptly so we can check whether the order can still be stopped. If we offer a discretionary cancellation, any deduction must be permitted by law, based on reasonable, documented and non-recoverable costs, and consistent with terms disclosed before purchase. We will explain the amount and basis before you agree to that arrangement. We do not apply an automatic percentage penalty or charge the same cost twice. These conditions do not apply to the exercise of a statutory cancellation or withdrawal right.

For goods genuinely made to your individual specifications, such as a bespoke size or finish, voluntary cancellation is unavailable once production begins. Any such restriction must be made clear before purchase. Selecting a standard option or ordering several identical items does not by itself make an order bespoke. Rights relating to faulty, damaged or incorrectly supplied goods remain unaffected.

Once an order has been handed to the carrier, we cannot guarantee that it can be stopped or recalled. Contact us for return instructions and the applicable refund terms. Refusing delivery alone is not a clear cancellation or withdrawal notice. Shipment does not remove any statutory withdrawal or other remedy available to you.

Return

For voluntary change-of-mind returns, contact us within 14 days of receipt. Items should be unused, with their original packaging and complete accessories. Return charges are described below. These commercial conditions do not restrict any statutory withdrawal or remedy, including any right to inspect goods as permitted by law.

Our voluntary change-of-mind return offer excludes bespoke goods, accessories such as light bulbs, and orders of three or more identical items, where permitted by law and disclosed before purchase. The cancellation rules above still apply; quantity alone does not remove cancellation rights. These exclusions do not limit statutory withdrawal or remedies for faulty, damaged or incorrectly supplied goods. For quantity orders, consider ordering a sample first and contact [email protected] with any questions.

Please note:

Screen settings can affect how colors appear, and product measurements may have disclosed tolerances. The product description, specifications and any tolerance stated before purchase form the basis of your order. These factors do not excuse a materially different, incorrectly described or faulty item. Contact us before ordering if an exact dimension or finish is essential.

Shipping charges

For voluntary change-of-mind returns, the customer normally pays return shipping. Used express-delivery charges are non-refundable only where permitted by law. Where a statutory withdrawal requires reimbursement of standard outbound delivery, we will reimburse it; any additional amount for an optional express service is treated according to applicable law. No shipping cost is deducted twice or charged contrary to a remedy for a confirmed seller error or faulty goods.

Dispatch changes the available logistics options, not your statutory rights. Please inspect the items promptly after delivery and contact us about any damage or error. Return costs and remedies are determined under this policy and applicable law; failing to report within one week does not remove rights that the law gives you.

How to initiate a return?

To request a voluntary return, email [email protected] with your order number and the items concerned. Please describe the issue and, where possible, include relevant photographs so we can assess it and provide return instructions. A statutory withdrawal does not require a reason or our approval; any legally valid clear notice is sufficient, and photographs are not a condition of exercising that right.

For a voluntary return, send the item within 7 days after receiving our return instructions, unless we agree otherwise. For a statutory withdrawal or other mandatory remedy, the applicable legal return deadline takes priority. Return shipping responsibility is set out in the Shipping charges and Q&A provisions of this policy.

After sending an item back, please send us the tracking details or proof of dispatch. Where possible, include photographs of the item and its packaging to help resolve any transit damage. Photographs are not a condition of exercising statutory rights.

Customer service hours are Monday to Friday, 9 AM–6 PM (GMT+8). We handle requests during these hours; weekends and public holidays may affect response time. Please check your inbox and spam folder for our reply. Your cancellation or withdrawal deadline is assessed by the relevant notice rule, not by when we reply.

Refund

For a cancellation confirmed before dispatch, no return is required. We initiate the eligible refund to the original payment method within 5 business days after confirming the cancellation, or, for a voluntary return, after completing the return review. We review returned goods without undue delay and explain any proposed deduction. Business days are Monday to Friday, excluding public holidays in Hong Kong. Where applicable law requires an earlier refund, that deadline takes priority; our review process does not restart or extend a statutory refund deadline.

Refund initiation and bank processing are separate. Once we have issued a refund, the time until it appears in your account depends on your bank or payment provider. Contact [email protected] if you need help tracing a refund.

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

Refunds of shipping charges follow the Shipping charges provisions of this policy and applicable law. Unused shipping charges attributable to an eligible free cancellation are refunded. Statutory refunds are not reduced by a blanket non-refundable-shipping rule.

Return Address

Contact us for the correct return address and routing instructions before sending an item back. Do not use the parcel's sender address unless we confirm it is the correct return destination. These instructions do not make our approval a condition of a valid statutory withdrawal. Costs caused by an avoidable routing error are assessed only as permitted by law.

Restocking Fee

For an eligible voluntary change-of-mind return outside statutory rights, a 20% restocking fee applies only where lawful and disclosed before purchase. It does not apply to a statutory withdrawal or a remedy for a confirmed fault, damage on delivery or an incorrectly supplied item. Where legally permitted, any separate deduction for reduced value must reflect documented loss attributable to handling beyond what is needed to inspect the item, or other damage for which the customer is responsible. We will explain the basis and amount and will not recover the same loss twice. We may decline a voluntary return requested after the commercial return period; if we agree to accept it, we will confirm the terms first. Late return or damage alone does not result in automatic forfeiture of the full purchase price.

If there is a problem with your order, contact [email protected] so we can investigate. This does not limit your rights to contact your bank or payment provider, seek advice or use an available dispute-resolution process.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]

Q&A

The item is damaged when I receive it?

If an item arrives damaged, do not install or use it. Contact [email protected] with your order number and, where possible, photographs of the item and packaging so we can assess the problem. We will arrange an appropriate repair, replacement or refund according to the circumstances and applicable law. Confirmed delivery damage is not treated as ordinary buyer's remorse, and no cancellation or restocking penalty applies to a mandatory remedy. We cover return or replacement shipping where required for the confirmed issue.

The item received is not the same product as my order?

If you receive an item that does not match your order, contact [email protected] with your order number and details of the mismatch. Please report it promptly; statutory rights are not lost merely because a week has passed. For a confirmed fulfillment error, we will arrange the appropriate correction, replacement or refund under applicable law and cover the necessary return and replacement shipping. A mandatory remedy is not treated as a voluntary change-of-mind return and does not carry a handling or restocking penalty.

Can I refuse to take delivery of the item which has been shipped?

If you want to cancel after dispatch, contact us with a clear cancellation or withdrawal notice and request instructions. Refusing delivery alone does not notify us of your decision. We will assess the parcel status and the applicable return or withdrawal rules. Any lawful deduction must be explained, supported by actual costs or loss, and must not duplicate another charge; there is no automatic percentage penalty for refusal. No deduction limits a mandatory remedy for a confirmed fault, damage or seller error.

Returned items are damaged?

Pack returned goods securely and keep proof of dispatch. If goods are damaged in return transit, responsibility and any deduction are assessed under applicable law, the chosen return arrangements and evidence of the loss. There is no automatic forfeiture of the refund. We will explain any proposed deduction and provide a reasonable opportunity to discuss it; mandatory remedies and lawful refund deadlines remain unaffected.

When will I receive the refund?

Refund & Return Policy

Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer defects?

If you believe a product is defective, contact [email protected] with your order number and a description of the issue. Relevant photographs can help our assessment. We will provide the remedy required by applicable law: repair or replacement at no charge where appropriate, or a proportionate price reduction or refund where repair or replacement is impossible, unsuccessful or not provided within a reasonable time without significant inconvenience, or another legal ground permits it. Necessary costs of a mandatory remedy are not charged to you. Do not install or use a product that appears unsafe.

About warranty?

Your statutory rights for faulty or non-conforming goods are separate from any commercial warranty. For consumer purchases covered by EU rules, the seller's legal guarantee normally lasts at least 2 years from delivery; applicable national law may provide longer protection. Any additional manufacturer's or seller's commercial warranty applies only as stated for the particular product in its written warranty terms, including the provider, duration, coverage and claim procedure. A shorter commercial warranty does not reduce statutory rights. If no additional warranty is stated for a product, this does not remove the legal guarantee.

EU legal guarantee notice

View the notice at full size

Will I pay for the shipping fee when returning the item?

Return shipping responsibility depends on the reason for return. For voluntary change-of-mind returns, the customer normally pays the return cost. For statutory withdrawal, the disclosure and cost rules in the EU withdrawal section below apply where relevant. We bear necessary costs of mandatory remedies for confirmed defective, damaged or incorrectly supplied goods as required by law.